Writing for people who are already busy

Nobody arrives at a company blog with time set aside for it. That single fact should shape almost everything about how the posts are written.

The Adze Team

The reader of a company blog post is doing something else. They are between two meetings, or halfway through a task your post is tangentially relevant to, or they clicked a link and have already forgotten why. They did not clear an afternoon.

That is not a complaint about attention spans. It is a description of the actual reading conditions, and treating it as the starting point rather than an unfortunate obstacle changes what a good post looks like.

Say the thing in the first paragraph

The instinct is to build: context, then problem, then the tension, then the resolution. It works in an essay somebody chose to read. It fails here, because the reader is deciding in the first ten seconds whether this is for them, and a first paragraph made entirely of scene-setting gives them nothing to decide with.

Put the claim up front. If the post argues that a rule was wrong, say which rule and that it was wrong, in the opening. The reader who cares now has a reason to continue; the reader who does not has been let go politely instead of being strung along.

Structure is for scanning, not for tidiness

Headings are not a table of contents you write afterwards. They are the version of the post read by everyone who does not read the post — which is most people — so each one should carry meaning on its own.

  • A heading that says what happened beats a heading that names a topic.

  • A list earns its place when the items are genuinely parallel, and not when it is a paragraph you did not want to write properly.

  • One idea per section. If a section needs two headings you have two sections.

Specifics travel, generalities do not

Almost every draft improves when a general claim is replaced with the specific thing that prompted it. The general version is safer, applies more broadly, and is completely forgettable. The specific one — this file, this number, this argument someone actually made — is the part a reader repeats to a colleague.

It is also the part that keeps you honest. A general claim can be written without knowing anything. A specific one cannot.

Stop at the end

The last temptation is the summary paragraph that restates what the reader has just read, followed by a call to action nobody asked for. If the post is short enough to read in one sitting, the reader does not need a recap of it. End on the last real thought.