Terms and Conditions

Adze is a software product operated by AltaCoda LLC (“AltaCoda,” “we,” “us,” or “our”), a Delaware limited liability company with its principal place of business at 1111 Broadway, Oakland, CA 94607. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and AltaCoda, governing your access to and use of the Adze platform, including all associated websites, APIs, documentation, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms, do not use the Service.

1. Definitions

“Account” means the account you create to access and use the Service.

“Authorized Users” means individuals you authorize to access the Service under your Account, subject to any seat limits associated with your Subscription Plan.

“Business Knowledge” means the information about your business that you submit to, confirm in, or generate through the Service — including narrative descriptions, product and competitor data, tone preferences, examples, and rules.

“Connected Service” means a third-party service (such as a search-analytics provider, blog platform, social network, or cloud-storage provider) that you authorize the Service to access on your behalf.

“Content” means any data, text, prompts, Business Knowledge, drafts, or other materials you submit to, generate through, or publish using the Service.

“Credits” means the usage-based unit by which consumption of the Service’s AI and data features is measured, as described on our pricing page.

“Generated Content” means content that the Service produces on your behalf, such as drafts of blog posts, replies, and other marketing material.

“Subscription Plan” means the tier of Service you have selected (such as Trial, Starter, or Business), as described on our pricing page.

2. The Service

2.1 Description

Adze is an AI-powered marketing platform for small SaaS teams. The Service learns about your business, monitors publicly available content on third-party community and social platforms to surface marketing opportunities, and uses large language models to draft content for your review and use.

2.2 AI-Generated Output

The Service uses artificial intelligence to generate content and analysis. AI output can be inaccurate, incomplete, or unsuitable, and may occasionally produce content that is offensive, infringing, or otherwise problematic. You are responsible for reviewing all Generated Content before relying on it or publishing it. You should not treat Generated Content as legal, financial, or professional advice. You retain full editorial control and responsibility for any content you choose to publish.

2.3 Human-in-the-Loop and Publishing

Community and social replies are presented for your review and are not published without your action. Certain content (such as blog posts) may be published automatically where you explicitly configure the Service to do so. You are solely responsible for any content published through the Service, whether automatically or after your review, and for ensuring it complies with applicable laws and the rules of the destination platform.

2.4 Public Community Monitoring

The Service collects and analyzes publicly available content from third-party platforms to identify opportunities. You acknowledge that those platforms are operated by third parties under their own terms, and that the availability and content of such data is outside our control.

2.5 Connected Services

Certain features require you to connect a Connected Service using the permissions you grant. We access Connected Services only to provide the features you enable, and we do not write to or modify them unless you configure the Service to do so. Your use of each Connected Service remains governed by your agreement with the relevant provider.

3. Accounts and Access

3.1 Registration

You must provide accurate and complete information when creating an Account. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account.

3.2 Authorized Users and Roles

You may invite Authorized Users up to the seat limit of your Subscription Plan, and assign them roles (such as owner, admin, member, or viewer) that determine their access. You are responsible for your Authorized Users’ compliance with these Terms and for any actions they take through the Service.

3.3 Connected-Service Credentials

You are responsible for the security and scope of any credentials or authorizations you grant to the Service for a Connected Service. You should grant only the permissions necessary for the relevant feature to function. We will not use those credentials for any purpose other than operating the Service on your behalf.

4. Subscription Plans, Credits, and Payment

4.1 Plans and Credits

The Service is offered under multiple Subscription Plans, each with defined limits on seats, features, and included Credits. AI and data operations consume Credits. Current plan details, Credit allocations, and pricing are available on our website and are incorporated into these Terms by reference.

4.2 Trials

We may offer a free trial consisting of a time-limited and/or Credit-limited grant. The trial ends when the time period or the Credit allowance is exhausted, whichever occurs first. We may modify or discontinue trials at any time.

4.3 Fees

If you select a paid Subscription Plan, you agree to pay all applicable fees in accordance with the billing terms presented at the time of purchase. Subscription fees are billed in advance on a monthly or annual basis, depending on your plan and billing cycle. Credit top-up purchases, where offered, are billed at the time of purchase.

4.4 Payment Processing

Payments are processed through our third-party payment processor (currently Stripe, Inc.). By providing payment information, you authorize us to charge your designated payment method for all fees incurred. You agree to the payment processor’s terms of service as they apply to your transactions.

4.5 Credit Expiry and Limits

Credits included with a Subscription Plan are valid for the applicable billing period and expire at its end unless otherwise stated. Separately purchased Credits are subject to the validity period stated at the time of purchase. The Service may enforce usage limits and safety caps to protect platform stability and prevent runaway consumption.

4.6 Taxes

Fees are exclusive of all taxes, levies, and duties. You are responsible for paying any applicable taxes, except for taxes based on our net income.

4.7 Plan Changes

You may upgrade or downgrade your Subscription Plan. Upgrades take effect immediately, with prorated charges applied. Downgrades take effect at the end of the current billing period. If a downgrade would cause you to exceed the limits of the new plan, you must bring your usage within those limits before the change takes effect.

4.8 Overdue Payments

If any payment is overdue, we may suspend access to paid features of the Service after providing at least seven (7) days’ written notice. Suspension does not relieve you of the obligation to pay outstanding fees.

5. Customer Content and Data

5.1 Ownership

You retain all rights, title, and interest in your Content, including your Business Knowledge and, as between you and us, Generated Content. These Terms do not grant us any ownership rights to your Content.

5.2 License to Operate

You grant us a limited, non-exclusive, worldwide license to use, process, transmit, and display your Content solely as necessary to provide, maintain, and improve the Service — including transmitting relevant Content to our AI subprocessors to generate output on your behalf. This license terminates when you delete your Content or close your Account, subject to any applicable retention obligations.

5.3 AI Training

We do not use your Business Knowledge, chat content, or Generated Content to train foundation models. Our AI subprocessors are contractually prohibited from using data submitted through their APIs to train their models. Our own learning features operate only within your organization’s own data to improve output for you.

5.4 Your Responsibilities for Content

You represent and warrant that you have the rights necessary to submit your Content to the Service and to publish any content you choose to publish, and that your Content and its use do not violate applicable law or the rights of any third party. You are solely responsible for the accuracy, quality, and legality of your Content and of any content you publish.

5.5 Backups

You are responsible for maintaining independent backups of any Content you wish to retain. While we take commercially reasonable measures to preserve data integrity, we are not a backup or archival service.

6. Data Protection and Privacy

6.1 Privacy Policy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

6.2 Data Processing

To the extent that we process personal data on your behalf, such processing is governed by our Data Processing Addendum (“DPA”). The DPA is incorporated into these Terms by reference when applicable.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, or if you process personal data of individuals in those regions through the Service, the following applies:

We act as a data processor with respect to the personal data you submit to or process through the Service, and you act as the data controller.
We process such personal data only in accordance with your documented instructions, as described in the DPA.
You are responsible for establishing a lawful basis for any processing of personal data in connection with your use of the Service, including the content you submit and publish.
We implement appropriate technical and organizational measures to protect personal data, as further described in the DPA.

6.4 International Data Transfers

The Service is hosted in the United States and the European Union. Where personal data is transferred from the EEA, UK, or Switzerland, such transfers are governed by the safeguards described in our DPA, which may include Standard Contractual Clauses or other lawful transfer mechanisms.

6.5 Sub-Processors

We use third-party sub-processors to help provide the Service, including AI model providers. A current list of sub-processors is maintained at adze.cloud/subprocessors. We will notify you of material changes to our sub-processors and provide you with an opportunity to object, as described in the DPA.

7. Acceptable Use

7.1 General

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations, including anti-spam laws (such as CAN-SPAM, GDPR, and CASL), platform-specific rules of any community or service you engage with through the Service, and the terms of any Connected Service.

7.2 Prohibited Conduct

You agree not to:

Use the Service to generate or publish spam, deceptive, fraudulent, harassing, hateful, infringing, or otherwise unlawful content.
Use the Service to misrepresent your identity or affiliation, including astroturfing or undisclosed paid endorsements where disclosure is required.
Use the Service to violate the terms, rules, or rate limits of any third-party community, social, or other platform.
Provide false, misleading, or fraudulent information during registration or use of the Service.
Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service.
Interfere with or disrupt the integrity or performance of the Service, or circumvent usage limits, Credit metering, or other technical restrictions.
Reverse-engineer, decompile, or disassemble any part of the Service, except as permitted by applicable law.
Use the Service to develop a competing product, or to train a competing machine-learning model.
Resell, sublicense, or redistribute access to the Service without our prior written consent.

7.3 Enforcement

We reserve the right to investigate and take appropriate action in response to violations of this Section, including suspending or terminating your access to the Service.

8. Intellectual Property

8.1 Our Rights

We own all rights, title, and interest in the Service, including all software, technology, models, prompts, documentation, trademarks, and other intellectual property. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us an irrevocable, perpetual, royalty-free, worldwide license to use, modify, and incorporate that Feedback into the Service without restriction or obligation to you.

8.3 Trademarks

“Adze” and the Adze logo are trademarks of AltaCoda LLC. You may not use our trademarks without our prior written consent, except as reasonably necessary to refer to the Service in a factual, non-misleading manner.

9. Third-Party Services

9.1 AI Providers

The Service depends on third-party large language model providers (currently Anthropic and OpenAI). We are not responsible for the availability, performance, or output of those providers, and changes to their services, APIs, or policies may affect the functionality of the Service.

9.2 Connected Services and Data Providers

The Service integrates with Connected Services and relies on third-party data providers (such as search, SEO, and community-data providers). Your use of Connected Services is governed by your agreement with the relevant provider. We are not responsible for the availability, performance, accuracy, or terms of any third-party service or data source.

9.3 Payment Processor

Payment processing is provided by Stripe or such other payment processor as we may designate. Your use of the payment processor’s services is subject to their terms and conditions.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that:

The Service will meet your requirements or expectations.
The Service will be uninterrupted, timely, secure, or error-free.
Any errors in the Service will be corrected.
Generated Content will be accurate, original, non-infringing, complete, or suitable for any particular purpose.

11. Limitation of Liability

11.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ALTACODA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100).

11.3 Generated Content Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND APPROVING ANY GENERATED CONTENT BEFORE PUBLISHING OR RELYING ON IT, AND THAT ALTACODA IS NOT RESPONSIBLE FOR ANY CONTENT PUBLISHED THROUGH THE SERVICE OR FOR THE CONSEQUENCES OF PUBLISHING IT. This includes, without limitation, claims relating to accuracy, intellectual property infringement, defamation, platform suspensions, or reputational harm.

11.4 Basis of the Bargain

The disclaimers and limitations in Sections 10 and 11 reflect a reasonable allocation of risk and form an essential basis of the bargain between you and us. The Service would not be provided to you without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless AltaCoda, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Service.
Your Content and any content you publish through the Service.
Your engagement with third-party communities or platforms through or as a result of the Service.
Your violation of these Terms, any applicable law, any platform rule, or any third-party rights.

13. Term and Termination

13.1 Term

These Terms are effective as of the date you first access or use the Service and continue until terminated.

13.2 Termination by You

You may terminate your Account at any time by using the account closure feature in the Service or by contacting us at hello@altacoda.io. Termination does not entitle you to a refund of prepaid fees or unused Credits, except as required by applicable law.

13.3 Termination by Us

We may suspend or terminate your access to the Service at any time if:

You breach these Terms and fail to cure the breach within thirty (30) days of receiving written notice.
You engage in conduct that we reasonably believe is harmful to the Service, other customers, third parties, or third-party platforms.
We are required to do so by law or a court order.
We discontinue the Service (subject to Section 13.5).

13.4 Effect of Termination

Upon termination:

Your right to access and use the Service will immediately cease.
We will delete your Account data in accordance with our data retention policies and applicable law (including the 30-day grace period described in our Privacy Policy). You are responsible for exporting any Content you wish to retain before termination.
Any provisions of these Terms that by their nature should survive termination will survive, including Sections 5.1, 8, 10, 11, 12, 14, and 15.

13.5 Service Discontinuation

If we discontinue the Service entirely, we will provide at least ninety (90) days’ prior written notice and make commercially reasonable efforts to allow you to export your Content.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at hello@altacoda.io and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration, rather than in court, except that either party may seek equitable relief in court for infringement or misappropriation of intellectual property rights.

Arbitration shall be administered by JAMS under its Comprehensive Arbitration Rules and Procedures, with the following terms:

The arbitration shall be conducted by a single arbitrator.
The seat of arbitration shall be Oakland, California.
The language of arbitration shall be English.
The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND ALTACODA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and we agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions

Notwithstanding Section 14.2, either party may bring an action in small claims court if the dispute qualifies, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions of this Section 14 by sending written notice to hello@altacoda.io within thirty (30) days of first accepting these Terms. Your notice must include your name, Account email address, and a clear statement that you wish to opt out. If you opt out, disputes will be governed by Section 15.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles. To the extent that any dispute is not subject to arbitration under Section 14, you and AltaCoda consent to the exclusive jurisdiction and venue of the state and federal courts located in Alameda County, California.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA (where applicable), and any order forms or plan selections, constitute the entire agreement between you and AltaCoda regarding the Service and supersede all prior agreements and understandings.

16.2 Modifications

We may modify these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree, you must stop using the Service and close your Account.

16.3 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. A failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

16.6 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or failures of AI providers or other third-party services.

16.7 Notices

Notices to us should be sent to:

AltaCoda LLC 1111 Broadway Oakland, CA 94607 Email: hello@altacoda.io

Notices to you will be sent to the email address associated with your Account. Notices are deemed given when sent by email (upon transmission) or when delivered by mail (upon receipt).

16.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

16.9 No Third-Party Beneficiaries

These Terms do not confer any rights on any third party, except as expressly stated herein.

17. Contact Us

If you have questions about these Terms, please contact us at: